DUE TO COVID-19 AND HIGH VOLUME WE ARE EXPERIENCING SOME DELAYS. AS A SMALL BRAND WE APPRECIATE YOUR SUPPORT AND PATIENCE.
DUE TO COVID-19 AND HIGH VOLUME WE ARE EXPERIENCING SOME DELAYS. AS A SMALL BRAND WE APPRECIATE YOUR SUPPORT AND PATIENCE.

FAQs

- How do I care for my color changing items?

In order to preserve the quality of your UV color changing product, please keep in a dark, dark place when not in use.

How do I care for my mask?

Please gently hand-wash your mask in cold water then air dry. If apply a filter, slide into the two flaps on the inside of mask.

-What if I put the wrong address?

   You’re liable, however if you email us before the item ships we may be able to change it.

 

-My item got returned to sender, what next?

     You must pay for shipping again to have the item returned to you. Please reach out to us below to request an invoice for the item to be re-shipped.

 

-International shipping

    Please be aware that international orders take longer to ship. Certain countries charge import fees, please be aware of this before placing your order.

 

-How do I know when my order shipped?

    Once your order has been placed, we will send you a confirmation email to keep you updated on its progress. As soon as your parcel has been shipped you can track delivery progress by following the link received in the shipping confirmation email.

 

-What happens when I pay for expedited shipping?

   It expedites the shipping process but not necessarily the processing time.

 

-How should I care for my color changing products?

    Please keep your items in a dark, dry place when not in use as excessive exposure to sunlight or water may fade the pigmentation of the product. 

 

-USPS lost or is taking longer than expected to deliver my package.

One scanned in by USPS, we are unable to control or access more information than the tracking info you’re sent for the package. If your order gets lost or is taking longer than expected to come, please note that USPS is entirely liable and a case must be taken up with them. We’d suggest filing a claim on their website for further information.

 

-What should I do if my order arrives damaged?

  Should your order be damaged when received, please contact our customer service within 24 hours.

  

-Do you offer refunds for returns?

   At this time we currently only provide store credit for returns.

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